i've been using web apps for a couple of years now, i guess. i think i started using them to work on shared documents with others, then because i had a laptop without microsoft office loaded on it. the one thing that bothers me about google docs is that when you print, the url is on the bottom of the page, like a regular website, and i only know of one way to get rid of that and it's too complicated to do all the time - i guess that means i'm lazy :)
web apps would be useful for almost all collaborative work - but i don't think we use them as often as we could, similarly we do not use the chat technology for meetings...
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